John Owens Services, Inc.
4340 Redwood Hwy Suite F150, San Rafael, CA 94903, USA
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4340 Redwood Hwy Suite F150, San Rafael, CA 94903, USASee Your Business Here!
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I highly recommend this company. It's so refreshing to experience great customer service again. So many companies are failing in this. John Owens was 1 of about 4 companies I called late on a Friday afternoon when our local temps hit over 100 the first time this season and our A/C stopped working. They had the earliest availability but also good reviews already which I use as a guideline. Mercedes answered the phone even though I called 5 minutes before closing and was very patient and helpful with my questions. Cody showed up on-time on Monday and was also good at explaining what he was doing and what was wrong (the capacitor quit). He's knowledgeable and genuine.. the real deal. No hard sell to replace our 10 yr old unit which another company had pushed during a maintenance check the year before. Good value--I looked up capacitor replacement prior to his arrival as I thought that could be the issue and they were in range for the replacement cost. I'm so glad I have this company to call on for any future issues, knowing I'll receive honest and quality work.
Chris came to my house and was pleasant and professional. He found some areas that really needed cleaning that may have been causing dirty air to flow around my house. He showed me pictures that it was cleaned and it looked great. I would highly recommend John Owens in particularly Chris.
Chris was a knowledgeable, well mannered technician who quickly diagnosed the AC system from end to end. He explained possible problem areas and him approach to repairing each component needing service. He took photos to document the work he did and reviewed his entire repair process in detail when he was done. Excellent service!!!
Had a mini split tune up today. Chris Ostrom was pleasant, knowledgeable and did a thorough job cleaning the A/C units and condensers. I like the detailed invoice describing all the parts that were checked and cleaned. Very reasonable too.
Very positive. Chris recognized and explained The problem and offered good advice on maintaining the system. Would certainly use his services again.