Ross Painting
4316 Redwood Hwy # 200, San Rafael, CA 94903, USA
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4316 Redwood Hwy # 200, San Rafael, CA 94903, USASee Your Business Here!
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There were several problems with the work Ross Painting did, and while some things did go well, overall I’m disappointed. After the job was finished and I had paid, I noticed some small dings in my pool floor just below where the painters had put a platform. Not a huge problem, but I wanted to know what happened. So I called Ross’ VP of operations, my primary contact, and explained how the most likely explanation was an accident by one of his painters. He thought my reasoning made sense and he committed to calling me back after he spoke with his painters. He never did. Ross had quoted separately the filling of 200 nail holes from a previously-removed tarp. They didn’t do it, and it’s hard to think they would have simply forgotten because they painted right over the holes, and 200 is a large number. But they also didn’t charge me, so I just filled and painted them myself. In filling and painting those nail holes, I found a significant area that hadn’t been painted that could only be seen from high up. The quote was for two coats of paint so it’s quite odd that it could have been missed twice. In any case, I was up there dealing with the nail holes so I painted it myself. Additionally, there were many paint drips on our patio, only a few months later there is some blistering in one area, and several plants were damaged that seemed shouldn’t have been considering where and how they said they worked. On the positive side, they started the job when promised and the painters came to work on time every day; not a small issue when working with contractors. Also, two doors had some minor deterioration and they spent extra time patching them; that may or may not have been in-scope, but there was no discussion, they just did it, for which I was grateful. Multiple times Ross Painting send me an email invitation to take an online survey, but they never followed up with me to ensure I was satisfied with the job, and as mentioned above, the VP never called back. So overall, I’m disappointed and won’t be using Ross Painting again.